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Below host gator FAQ asked by tg3793
I find it hard to believe that a company with the customer base and resources that you have didn’t take the time to make a new page on your website http://support.hostgator.com/ (which links to http://www.hostgator.com/billing ) to address the issue of customers having a legacy and a new billing system to login to. It took an extra twenty minutes of my date to figure this out that I am supposed to login to https://gbclient.hostgator.com/ . At first thinking that I might have forgotten either the email address that I had used or had inadvertently changed my password.
See more here and Reply to tg3793 question at Host gator FAQ.
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